FAQ — JB RELUXE
Are the items authentic?
Yes. Each piece is carefully checked by our experts before being put on sale.
We work with Entrupy, the global benchmark in luxury authentication.
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For any purchase over €1,000, an official certificate of authenticity is provided free of charge.
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Below this amount, it is possible to request Entrupy certification for an additional €25, payable by the customer.
What are the delivery times?
In France, orders are delivered within 2 to 5 working days.
In Europe, allow between 4 and 7 days.
All our shipments are tracked and insured.
How much does delivery cost?
Delivery is free for purchases over €1,000.
Below, fees vary by destination and are shown at checkout.
Can I return an item?
Yes, you have 14 days after receiptto return the item if it is not suitable for you.
The item must be unworn and in its original condition.
Returns are at your expense, except in the event of an error on our part.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard), Apple Pay and PayPal.
Payments are 100% secure.
Why do your pieces come from Japan?
Japan is renowned for the quality of its second-hand market. Here, you can find rare, perfectly maintained pieces at fairer prices.
This is where we source our selections with care.
How to contact you?
You can write to us at contact@jbreluxe.comor directly via Instagram: @jbreluxe.
We respond within 24 hours, 7 days a week.
